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 METHODOLOGY |
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| ADS has proven methods for Application Maintenance outsourcing. Some key activities are: |
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Entry Task Validation eXit (ETVx) |
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Due Diligence |
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Transition |
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Production Support |
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Enhancements |
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Service Level Agreement (SLA) and Metrics |
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Differentiators
Tools
ADS has a very strong technology orientation. ADS Tools Group has built several tools that can be used in areas like: |
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Help-desk |
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Maintenance |
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Re-engineering of applications |
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Service monitoring and management |
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Productivity improvement |
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Testing |
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| Our methodology for application maintenance captures the functionality and processes for the entire life cycle, improving staff productivity. |
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Predictive maintenance
Predictive Maintenance is a core activity of any maintenance contract of ADS. It offers a lot of value to ADS' clients, and it is a win-win situation for both parties. The benefits of predictive maintenance are: |
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Stable and predictable system |
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Reduced or zero down-time of applications |
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Less cost of maintenance |
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Easy integration with interface applications |
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Better estimation model |
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Improved productivity |
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Resilience to accommodate business changes |
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